In Episode 232, we look at the different personality styles, their key characteristics, what makes them tick, and how to best communicate with each. Identifying personality styles in sales & coaching is the key to swifter rapport building and stronger, long-term relationships. Let's take a walk in other's shoes...
Using the diagram below, focus on the line labeled Dominant to Flow With and plot where you feel or think you fall on the line. (i.e., Are you a strong dominant person? Place your dot closer to Dominant)
Now focus on the formal (Task) line to the Informal (Relationship). Plot where you feel or think you fall on this line (Are you more task or relationship-oriented?)
Draw a line to connect the two plotted points and discover which quadrant is your dominant behavior style.
Consider the following scenario when plotting your points: Under stress, confrontation, or a difficult situation – what is your tendency?
Check your style with the matrix below. If you are in a group for this exercise, share your dominant style with the others.
How are you similar?
How are you different?
How can this information help you communicate with co-op agents?
Friends and loved ones?
Think about (discuss if you are in a group) how to spot clues to someone's dominant style by how they dress, speak, act, and even by their occupation.